How to Write a Resignation Letter (3mins read)

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Thinking of resigning from your job but don’t know where to start on your resignation letter? It is better to leave on a good note to maintain good relationships with your soon to be ex-employer, even if your reasons for leaving were due personal reasons or included dissatisfaction on the job.

The final draft of the resignation letter should be two to three paragraphs, and not longer than one page. Re-read your contract terms and conditions. There is usually a section in the contract highlighting what is required when resigning from your job.   

Tips for Writing a Resignation Letter

  • Include the company name and address
  • Include the date of your resignation
  • Subject line – include the statement of resignation here
  • Include your intention to resign in the opening paragraph  
  • Provide two weeks’ notice, depending on your contract terms and conditions
  • State your last day of employment. Ideally this is two weeks’ notice in advance from the date of your resignation letter
  • As an offer of goodwill and support to the organisation, request a meeting with HR or management before your last day of work to offer a full handover and to train your replacement, and to close up matters in relation in relation to termination of employment with human resources
  • Express appreciation for your time with the organisation
  • Include your signature and job title

It is best to hand in your notice of resignation in person, providing a hard copy of your resignation letter. However this is not always possible. In this case, forwarding your resignation letter via email is acceptable for most employers.

“Don’t be afraid to start over. It’s a chance to build something better this time” – Y. Tiwari. After you’ve met with management or human resources it’s time to start the next chapter of your life – enjoy the new journey!

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Looking for a Change – One Word Can Transform Your Destiny (4mins read)

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Looking for a change in your life? Looking for some inspiration? Thinking about a career change? While certainty is something we all naturally crave for in life, it can keep us stuck in a rut and prevent us from growing.

There are many ways we incorporate can change into our lives. Some are complex or may take time. What if there was a simpler way to approach this process of transformation? Looking at the end goal; what is the one word or thing that could be the defining ‘light-bulb-moment’ that can lead you to want to change – the destiny changer?

Begin the Process to Unlocking Your Transformation

  1. Find a quiet space with a journal to jot some notes and ideas
  2. Ask; “What is the one word or thing that means success to me?” This is that word that will be your driving motivator, one that is simple to remember and helps to keep you on track
  3. Begin to open your heart and mind to the answer – wait, and jot down everything that comes to mind
  4. Allow distracting thoughts to pass when they crop up. Remember it takes time when you first start the process of exploring
  5. Explore again and repeat the question. Words are powerful – keep jotting down any words that come to mind. They can be radical or simple
  6. Finish the process after twenty minutes. This is enough time to percolate the initial brainstorming session of this new process
  7. Return to this journey of exploration and change another day, and jot down additional words that surface
  8. Following a few meditations, common words will crop up many times. They will provide a clue to the one-true-word that will help you to focus on the one word to help shift your direction in life. Examples include love, money, or adventure. You will know the one-word, and if it feels right for you, it will truly resonate with your gut, heart, or intuition

Transformation takes work – a lot of exploration and effort, some guidance and support from family and friends, and action. It will all be worth it in the end, as you begin to see positive changes on your journey to success.

It will require a lot of faith, belief in yourself, and a little hope too – embrace change and feel empowered. “Old ways won’t open new doors” – be open to new opportunities where the benefits can be major and transform your personal and professional life. Incorporate feelings into your one-word. These will be your driving force to help you change and lead you to a destiny of success. Changing your focus can open new doors and change your destiny to live a better life!

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How to Create the Best Customer Service Experience (6mins read)

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Have you ever walked into a business and just felt an atmosphere of genuine welcome and great connection with the staff? It is an experience that will leave you with a feeling of wanting to come back again, really soon. Change your thought to the opposite side of the coin; can you remember experiencing poor customer service, where you wanted to walk right out the door as soon as you walked in?

“Customer service is the new marketing, it’s what differentiates one business from another” – Jay Baer. Meeting front line workers can make or break customer service experiences. Whilst you expect to have a positive experience in a luxury hotel, quality customer service can be brought into any business.

Tips to Create the Quality Customer Service

  1. Consider the ambience, flow, and experience from the view of the customer

Does it work from a practical point of view? User interfaces provide clear labels and messaging and provide comfort to the customer. Implement touch-point maps for larger buildings to guide your customers to their destination. This can help to avoid frustrations, delays for appointments and support them on their journey as they use the service. Implement colourful advisory boards in the lobby area. Notices can include special offers, pricing list and promote other businesses in the local area. A copy of the company’s mission statement can be included here too, showing the customer your commitment to them for their business.

  • Listen to the customer

Where possible meet their needs before they know what they need. Train staff to provide a service that goes beyond meeting customer expectations. The rewards will be great for both parties – boosting customer retention and referral, and the bottom line. Host frequent measurement meetings to evaluate performance and feedback and continue to improve the service.

  • Remember small gestures can really make a big difference
  • Emotions play an important part of the user’s experience

Greet customers with a friendly smile. Provide them with your full attention when they enter the building

  • Respond promptly to customer feedback

Customers that have a poor experience will typically walk out and tell their family and friends of their experience. At this point the opportunity to resolve the situation is lost. Ensure to ask before they leave for their feedback – asking if they are happy with the service or if they can provide recommendations for improvement

  • Employ a mystery shopper

Mystery shoppers engage with your brand on all levels, taking notes on all experiences. Their discerning eye will be more critical than your average customer. The mystery shopper’s feedback can provide you with opportunities for improvement, and suggest processes that can be replaced with another idea or eliminated

  • Research your customer to understand their real needs

Customer feedback can be acquired at many stages of the customer’s journey – at the point of sale or by asking them to complete a customer feedback form or to take part in a simple survey.

  • Offer reward systems to loyal customers

They will value your token of gratitude and appreciate your goodwill gesture.

Delivery of exceptional, rich user experiences in customer service provides dynamic and interactive processes which create a more credible service. There is added value to the customer in a meaningful way, which will prompt them to promote your service. Similar to front-line staff, customers are powerful advocates for any business – referring new service users, based on their experience. This can save a company time and money, particularly on marketing costs.

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