Acute Hospital Healthcare Staffing Case Study
Across hospitals, healthcare facilities, Section 38 and Section 39 organisations, not for profit groups and For eight years, 3Q Recruitment has supported a major acute hospital with reliable, fully trained and fully vetted temporary staff across catering, cleaning and portering services. This case study demonstrates how our People First approach, strong compliance framework and recognition-led culture deliver consistent staffing, high retention and service continuity within a busy healthcare environment. It also highlights our ability to provide temporary staffing solutions that strengthen hospital operations, support patient care and reduce pressure on in-house teams.
Building a Reliable, Skilled and People First Workforce
We support the Hospital with catering assistants, chefs, kitchen porters, general porters, cleaners and catering supervisors. Today, more than 50 trained and vetted temporary staff are available on the active panel.
Every worker completes Garda vetting, reference checks and a full suite of mandatory training, including Infection Prevention and Control, HACCP, Children First, Safeguarding, Fire Safety and Manual Handling. Chefs also hold a Level 6 qualification in Professional Cookery or equivalent.
By supporting, developing and recognising our workforce from the outset, we ensure every individual arrives confident, prepared and committed to contributing safely and professionally to the Hospital’s care environment.
Recognition That Strengthens Performance and Retention
As part of our People First strategy, staff working in this Hospital participate in our monthly Employee Recognition Awards and our Annual Employee of the Year programme. Celebrating reliability, teamwork and service excellence directly contributes to stronger performance and long-term retention.
Recognition builds pride.
Pride strengthens engagement.
Engagement strengthens retention.
Retention strengthens services.
This cycle has supported a stable, dedicated workforce within the Hospital for nearly a decade.
Account Management That Keeps Services Running Smoothly
A dedicated 3Q Recruitment Account Manager and support team ensure the Hospital has continuous access to a responsive and well-supported staffing panel. This includes:
- Clear communication and a 24/7 on-call service
- Regular site visits and quality checks
- Proactive workforce planning, including cover for leave and vacancies
- Matching staff to team culture and service demands
Over the past two years, nine temporary staff members progressed into permanent roles within the Hospital, clear evidence of alignment, reliability and retention in action.
Fully Aligned with CHI Standards
Our partnership meets the education, training, governance and compliance requirements of the CHI framework. This includes:
- End-to-end sourcing, vetting and onboarding
- Mandatory and role-specific training
- GDPR-compliant data management
- Payroll, reporting and performance support
This ensures the Hospital receives a safe, compliant and ready-to-deploy workforce at all times.
Delivering Consistent Value Through Retention and Stability
3Q Recruitment helps the Hospital maintain continuity and service excellence by:
- Reducing recruitment and advertising costs
- Providing consistent cover for leave and vacancies
- Supporting safe staffing levels and uninterrupted patient services
- Reducing pressure on in-house teams
Our People First approach ensures workers feel supported and valued, contributing to lower turnover, greater continuity and stronger team performance across catering, cleaning and support services.
A Strong, People-Centred Partnership Built on Trust
This eight-year relationship demonstrates our ability to deliver dependable, responsive and high-quality staffing solutions in a challenging acute healthcare environment. It also showcases how recognition, retention and People First support directly strengthen service quality.
We are proud to support the Hospital’s teams and the communities they serve, and to continue delivering staffing solutions grounded in care, consistency and recognition.
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